How Can I Contact Madera Bands?

Due to high call volume, you may experience longer wait times to reach Customer Service via phone.

Live Chat: Monday - Friday 10am-5pm EST

Existing orders (Exchanges & Returns Inquiry) Email: help@maderabands.com

New Customers (Product questions or any other inquiry) Email: info@maderabands.com

Call or Text 800-484-4617

Ordering: 

  • How can I track my order? Once an order is placed, an email confirmation (may need to check spam mail) will be sent immediately. You may check the status of your order at anytime HERE
  • Cancelations are not possible after 24 hours as order has already been processed and possibly shipped.
  • If you wish to return, exchange for another size (or ring), please visit the Returns Portal HERE to initiate this return or exchange 
  • If you are having trouble placing an order, please contact customer service to place an order over the phone 800-484-4617 and one of our representatives will be glad to assist you. 
  • For information about shipping, please click HERE
  • Learn about our 2 year warranty HERE
  • Learn about our 30 days no questions asked policy HERE

Question not answered? Visit our FAQ HERE for more information