Warranty
Welcome to Madera Bands. We are thrilled you chose us! We spare no expense in creating amazing, yet affordable men's rings. We go out of our way to find the highest quality materials that will last a lifetime. Our warranty guarantees the following:
Warranty Info:
Wedding Bands & Watches:
All men’s & women’s bands include:
1 free replacement covers damaged or lost rings.
The 1 free replacement will be in the same size and style as the original lost or damaged ring. It does not cover size or style changes.
Thereafter, all rings include a $75 Lifetime Warranty. After 1 free replacement, this warranty covers any further replacements for a $75 fee per ring/per replacement.
This will cover damages of any kind, lost or stolen rings, size changes, engraved rings, etc.
The 1 free replacement and $75 lifetime warranty do not cover style changes. However, if a replacement of the same ring is out of stock or no longer available, customer may choose a different style ring of the same value, or store credit of the same value toward another ring. Refunds are not valid past 30 days of original order date.
Mae Diamond Collection Warranty:
The Mae Collection warranty:
Does not cover:
Size change after 30 days
Style change after 30 days
Covers:
If you believe your ring has a defect, you may send it back to us at any time for an inspection. Our warranty specialists will evaluate your diamond engagement ring. If you should need repairs that go beyond what’s needed for normal wear and tear, we will email you labor costs and material fees to complete your warranty
- If your piece cannot be repaired due to a manufacturing defect, we will offer a new replacement for a $250 processing fee.
Submit your warranty HERE
How Can I Contact Madera Bands?
Due to high call volume, via phone, you may experience longer wait times to contact Customer Service.
Live Chat: Monday - Friday 10am-5pm EST
Existing orders (Exchanges & Returns Inquiry) Email: help@maderabands.com
New Customers (Product & warranty questions or any other inquiry) Email: info@maderabands.com