Warranty
Welcome to Madera Bands. We are thrilled you chose us! We spare no expense in creating amazing, yet affordable men's rings. We go out of our way to find the highest quality materials that will last a lifetime. Our warranty guarantees the following:
Warranty Info:
All rings will come with 1 Year warranty free replacement and a lifetime warranty on all products after 1 year (with a $75 processing fee per ring). If purchased a ring and it has manufacturing defect such as gemstone fall out, breaking, chipping, minor scratches, it will be replaced. Photo of the ring damage is required for warranty replacement. Please note: If a replacement of the same ring is not available, a similar ring of the same value may be available.
One replacement within 1 year warranty is covered. Size change is not covered. After 1 year this warranty, your lifetime warranty begins with the $75 processing fee per ring. This includes all rings, including engraving rings, size change and lost rings. This doesn’t include style change. Madera Bands warranty does not cover abuse, improper use of product or items that have fallen or thrown and have broke, unauthorized modifications, or repairs. After receiving one free replacement, a new purchase will be required.
1 Year Free Warranty does not cover:
The 1 year free replacement does not cover size change, lost or stolen rings, style change. If customer needs a warranty ring with a new size that is not the size of the original ring, a new ring will need to be purchased.
After 1 Year Lifetime Warranty does not cover:
The after 1 year lifetime warranty does not cover style change. It does cover size change, lost or stolen rings. If customer needs a new ring of a different style a new purchase of the original price must be made.
Submit your warranty HERE
How Can I Contact Madera Bands?
Due to high call volume, via phone, you may experience longer wait times to contact Customer Service.
Live Chat: Monday - Friday 10am-5pm EST
Existing orders (Exchanges & Returns Inquiry) Email: help@maderabands.com
New Customers (Product & warranty questions or any other inquiry) Email: info@maderabands.com