Shipping Policy
At Madera Bands, we offer free domestic ground shipping for all products in U.S. Orders are shipped within 1-4 business days through ground usually taking between 1-4 business days to arrive to you depending on which shipping method was chosen at checkout. Customers may choose an expedited shipping service at checkout. 

If your Wedding is in less than a week, please choose overnight or expedited shipping to avoid shipping delays. 

Questions? Check out our FAQ page for more information, chat with our live chat below. Email:
New inquiry: info@maderabands.com               Existing orders: help@maderabands.com

 

 Return Policy

  • We offer a 30-day hassle free return and refund policy on all products, not including engraved items. All products must be shipped back in their original form of packaging and must be sent within 30 days after it’s been delivered. There is a $25 restocking fee for all items returned. Silicone bands non returnable. After 30 days, items are not refundable. Shipping costs are not refundable. 

To setup a return, head over to our Returns Portal Here 

 

All items returned must be in the same condition as sent in. Items that are ruined when returned will not be accepted as a return

Exchanges 
Exchanging a ring is an easy process. Head over to Returns Portal Here and enter your information to get started. You'll be able to choose the new size you need. Once the original ring is returned, the exchange is sent out 2-3 days after. No additional charge for an exchange. 

                                      Warranty Information here