Returns Policy

You have 30 days to return or exchange your ring. You may change your size (fees may apply for this) or simply return. Our rings are created with unique materials and due to this, they can not be resized. It is best to add a ring sizer to cart to ensure ring size. 

There is a $25 Restocking fee for all items returned. 

Items that can not be returned:

Personalized items 

Engraved items

14k Solid gold items 

All items returned must be in the same condition as sent in. Items that are ruined when returned will not be accepted as a return. Shipping fees are not refundable. 

Size exchange if under warranty does not require any fees. If not under warranty, a small fee may apply to size your ring. 

 

Start your return HERE

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Personalized items are not refundable 

To start a return, you can contact us at info@maderabands.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@maderabands.com

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.