Returns Policy
You have 30 days from the date it was marked delivered (on the courier site) to return or exchange your ring. You may change your size (fees may apply for this) or simply return. Our rings are created with unique materials and due to this, they can not be resized.
After 30 days, items are not refundable.
There is a $25 Restocking fee for all items returned. Shipping costs are non refundable
Items that can not be returned:
Personalized items
Engraved items
14k Solid gold items
All items returned must be in the same condition as sent in. Items that are ruined when returned will not be accepted as a return.
Start your return here: https://maderabands.returnscenter.com
We have a 30-day return policy, which means you have 30 days on the day it is marked delivered to request a return. After 30 days, items are not refundable.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Personalized items are not refundable
Items should not be sent back to us without a return request and will be declined by courier and not be accepted.
You can always contact us for any return question at info@maderabands.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.